Cancellation and Refund Policy

1. Introduction

• This Cancellation and Refund Policy outlines the terms and conditions under which users of Flow Transact may cancel transactions and request refunds. This policy is designed to ensure transparency and fairness in managing cancellations and refunds.

2. Cancellation Policy

2.1 Cancellation of Transactions:

• Users may cancel a transaction within 24 hours of initiating the payment, provided it has not yet been processed or completed.

• To cancel a transaction, users must log in to their Flow Transact account and submit a cancellation request through the provided interface

2.2 Eligibility for Cancellation:

• Transactions that have already been processed or completed cannot be cancelled.

• Cancellations are subject to verification and approval based on the transaction status and compliance.

3. Refund Policy

3.1 Refund Requests:

• Users may request a refund within 3 working days of the transaction date if the transaction was cancelled or if there was an error in processing.

• Refund requests must be submitted through the Flow Transact support portal or by contacting customer support directly.

3.2 Eligibility for Refunds:

• Refunds are processed for transactions that comply with our cancellation policy.

• Refunds may be denied if the transaction was completed successfully and no valid reason for a refund is provided.

3.3 Refund Processing Time:

• Once a refund request is approved, the processing time may vary depending on the payment method. Refunds are generally processed within 3 business days.

• Refunds will be credited back to the original payment method used for the transaction.

3.4 Non-Refundable Items:

• OnCertain fees or charges, such as processing fees or service charges, may be non-refundable as specified at the time of the transaction.

4. Dispute Resolution

4.1 Dispute Submission:

• Users who encounter issues or disputes regarding cancellations or refunds should contact Flow Transact customer support within 3 business days of the issue arising.

• All disputes will be reviewed and resolved in accordance with our internal policies.

4.2 Contact Information:

• For cancellations, refunds, or any related queries, users can contact Flow Transact support at flowtransact@gmail.com.

5. Policy Updates

5.1 Changes to the Policy:

• Flow Transact reserves the right to modify or update this Cancellation and Refund Policy at any time. Users will be notified of significant changes via email or through our website.

5.2 Effective Date:

• The updated policy will be effective from the date of publication.

6. Conclusion

•By using Flow Transact, users agree to comply with this Cancellation and Refund Policy. We are committed to ensuring a smooth transaction experience and addressing any concerns promptly and fairly.