Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the Flow Transact platform, including individuals and businesses that use our payment services. By using our platform, you consent to the collection and use of your data as outlined in this policy.

2. Data We Collect

a. Personal Information

• Full Name
• Contact details (email, phone number, physical address)
• Date of birth
• Government-issued identification numbers (e.g., PAN, Aadhaar, Passport)
• Bank account details or other financial information
• Transaction history

b. Non-Personal Information

• Browser and device information
• IP addresses
• Cookies and similar tracking technologies
• Usage data (e.g., interaction with our platform)

3. Purpose of Data Collection

• To create and manage your Flow Transact account
• To verify your identity (including KYC compliance)
• To process payments, refunds, and other financial transactions
• To communicate with you about your account, transactions, and customer support requests
• To comply with applicable laws and regulations
• To improve our services by analyzing user behavior and preferences
• To prevent fraud, unauthorized transactions, and other illegal activities

4. KYC and Compliance

Flow Transact requires all users to complete a Know Your Customer (KYC) verification process. This may involve sharing your personal information with third-party service providers such as Razorpay to facilitate the verification process. We ensure that these third parties comply with strict data protection standards.

5. Data Sharing

We will not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:

• With Service Providers: We may share data with trusted third-party service providers (e.g., payment processors, KYC verification services) who help us deliver our services.
• Legal Obligations: We may disclose your personal information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.
• Fraud Prevention: We may share information with law enforcement agencies or other parties to prevent, detect, or address fraud, security breaches, or any illegal activities.

6. Data Security

We implement strong security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• Use of multi-factor authentication and password protection for sensitive operations

Despite our efforts, no method of data transmission or storage is 100% secure. You acknowledge and accept the risks associated with transmitting your personal data online.

7. Data Retention

We will retain your personal data for as long as your account remains active or as needed to provide our services. We may also retain and use your data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. User Rights

As a user of Flow Transact, you have the following rights with respect to your personal data:

• Right to Access: You may request access to your personal data held by us.
• Right to Correction: You can correct or update your personal information at any time by logging into your account.
• Right to Deletion: You may request the deletion of your personal data, subject to any legal retention obligations.
• Right to Withdraw Consent: If you have provided consent to process your data, you may withdraw it at any time, though this may affect your ability to use certain services.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

9. Cookies and Tracking Technologies

Flow Transact uses cookies and similar tracking technologies to enhance your experience and analyze usage data. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

10. Third-Party Websites

Our platform may contain links to third-party websites, including payment gateways and service providers. Flow Transact is not responsible for the privacy practices or content of these third-party sites. We encourage users to review the privacy policies of any third-party sites they visit.

11. Children's Privacy

Flow Transact’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take steps to delete it.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and your continued use of the service after such changes constitute your consent to the updated policy.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: flowtransact@gmail.com